Terms and Conditions

1. DEFINITIONS

• “Software” refers to all applications, modules, ERP systems, billing software, AI tools, APIs, and related updates provided by the Company, whether cloud-based (SaaS) or installed on-premises.
• “Services” include implementation, integration, customization, training, hosting, AI features, and technical support provided by the Company.
• “Website” means our official websites, including but not limited to zubizi.com, zubizi.in, and any other domain owned by the Company.
• “AMC” means Annual Maintenance Contract, which includes updates, bug fixes, and ongoing technical support.

2. LICENSE GRANT AND USER RIGHTS

• 2.1 SaaS Subscription For subscription-based software, you are granted a non-exclusive, non-transferable, revocable license to access and use the Software for the subscription term, subject to timely payment of fees.
• 2.2 One-Time Purchase For perpetual licenses, AMC is mandatory for web-based installations and optional for offline/local installations. Without AMC, updates and ongoing technical support will not be provided.
• 2.3 Ownership All intellectual property rights in the Software remain the exclusive property of the Company. You acquire no ownership rights beyond the limited license granted.

3. RESTRICTIONS

You agree NOT to:

• Reverse-engineer, decompile, or attempt to extract source code.
• Copy, modify, translate, or create derivative works from the Software without written permission.
• Sell, resell, sublicense, lease, or otherwise distribute the Software to third parties.
• Use the Software for competitive analysis or to build a competing product.
• Remove or alter proprietary notices, license verification mechanisms, or security features.
• Circumvent subscription checks, license keys, or payment obligations.
• Engage in fraudulent, illegal, or immoral activities using the Software.

4. PAYMENT TERMS

• 4.1 All fees must be paid in full before access or continued use of the Software or Services.
• 4.2 For subscriptions, non-payment may result in immediate suspension or termination.
• 4.3 For AMC, failure to renew on time may result in discontinuation of support and updates.
• 4.4 Fees are non-refundable unless otherwise required by law.

5. DATA HANDLING & SECURITY

• 5.1 Data Ownership: You retain ownership of all business data entered into the Software.
• 5.2 Data Responsibility: You are solely responsible for data accuracy, compliance with applicable laws, and backup maintenance unless expressly included in your subscription.
• 5.3 Data Loss: While we take reasonable precautions, we are not liable for data loss due to user error, third-party failures, or events beyond our control.

6. THIRD-PARTY SERVICES

• 6.1 The Software may integrate with third-party services (e.g., WhatsApp, hosting providers, payment gateways, AI tools).
• 6.2 The Company is not responsible for service interruptions, changes, or failures of third-party providers.

7. AI FEATURE DISCLAIMER

Our AI-powered features are for informational purposes only. Responses may be inaccurate, incomplete, or outdated. They do not constitute professional, legal, accounting, or tax advice. You remain responsible for verifying AI outputs before acting upon them.

8. ILLEGAL OR IMMORAL USE DISCLAIMER

You are solely responsible for ensuring that your use of the Software, Services, and Website complies with all applicable local, state, national, and international laws, regulations, and tax requirements. The Company does not warrant or represent that the Software or Services will meet any legal or regulatory standards applicable to your specific business operations.

You agree that the Company shall have no liability whatsoever for any fines, penalties, losses, claims, damages, or liabilities arising from your failure to comply with applicable laws, whether due to configuration errors, incorrect data entry, misuse, omissions, or any other cause.

9. TERMINATION

We reserve the right to suspend or terminate your license and/or access to the Software or Services without notice if you:

• Breach these Terms.
• Fail to pay applicable fees.
• Engage in illegal or unethical activities.

Termination does not relieve you of payment obligations already incurred.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company, its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, revenue, goodwill, business opportunities, or data, arising out of or in connection with your use of the Software, Services, or Website.

This limitation applies regardless of whether such damages result from:

• Misuse of the Software or Services;
• Miscalculation, errors, omissions, or inaccuracies arising from the Software, whether originating from the Company's systems or from the User's input or configuration;
• Misinterpretation, misunderstanding, or misuse of any output, report, or recommendation generated by the Software;
• Any other cause related to the use or inability to use the Software, Services, or Website.

In any event, the Company's total liability for any claim under these Terms shall not exceed the total amount paid by you to the Company for the Software or Services during the twelve (12) months preceding the event giving rise to the claim.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Software, Services, or Website, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

13. AMENDMENT

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of the Software, Services, or Website after such changes constitutes your acceptance of the new Terms.

14. Contact Information